Returns

If you change your mind, you can return your item for a refund or exchange within 30 days, excluding earrings (for strict hygiene reasons), personalised pieces, gift cards & packaging.

How To Return:
- email hello@missakissa.co with your order number
- if accepted, we'll provide instructions on where to post your return

All items must be returned unworn and in their original packaging. Please wrap the items in secure packaging before sending them back. If they arrive broken, we can only issue 50% of your refund. 

Please note that shipping fees are non-refundable. We are unable to refund duties or taxes. Customers will be responsible for the postage cost when returning orders for a refund or exchange. We strongly recommend using trackable post as we do not hold responsibility for lost packages. 

If approved, you’ll be automatically refunded on your original payment method. Please note it can take additional time for your bank to process the refund.

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Exchange

If you'd like to exchange something for a different colour or size, we'll treat it like a return. You can place a new order for the item you'd like to receive in exchange. We’re unable to guarantee the jewellery you’d like to exchange for will be in stock, but of course happy to advise! 

Process and conditions will be the same as Return.

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Faulty Pieces

If you’re reading this because something’s gone wrong - first of all, we’re really sorry.

We pride ourselves on the quality of our jewellery and inspect our pieces thoroughly to make sure they are up to the very best standards. In the unlikely event that something’s slipped through, rest assured we'll make it right for you. 

Please inspect your order when it arrives. If your jewellery arrives faulty, damaged or incorrect, please contact us within 7 days and include the details (i.e. order number, a description of the issue, and clear photos). We’ll fix or replace it as soon as possible.

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Lost Pieces

We're unable to offer any replacement or refund for lost items. 

If you’ve lost just one earring, please get in touch - we might be able to offer a single piece so you don’t have to purchase the full pair again.