Ā
Orders placed after our last Christmas posting date will be processed from 30th December. Thanks so much for your understandingāwe hope youāre having a magical holiday season!
š2024 Holiday Shipping DeadlinesĀ š
To ensure your order arrives in time for Christmas, please place your order by the following dates:
- UK:Ā 18/12 Wednesday 3pm
- EU (except France,Ā Germany, Ireland & Netherlands):Ā 5/12 Thursday
- France, Germany, Ireland & Netherlands:Ā 11/12 Wednesday
- Rest of the World: 5/12 Thursday
---------------------------------------
AllĀ order will ship inĀ 2Ā -Ā 4 business days. Please allow an additional 1 -Ā 2 days for made-to-order pieces.
UK ORDERS
Ā
Free Royal Mail shipping for orders over Ā£60
For ordersĀ under Ā£60:
- Royal Mail Tracked: Ā£3.50Ā
- Royal Mail Tracked with Signature: Ā£5.90
Ā
You will receive an automaticĀ dispatch confirmation email once yourĀ order has left us and entered Royal Mail's network.
Your order should then arrive withinĀ 3 working days.Ā However, there will always be the possibility of postal delays that are out of our control. If your order hasn't arrived after 7 working days, pleaseĀ let us know so that we can assist.Ā
Ā
Please note thatĀ we're not held liable for mistakes or delay caused by the courier but we will do our best to assist you.Ā
Ā
INTERNATIONAL ORDERS
Ā
Free standard shipping for orders over Ā£100
For ordersĀ under Ā£100:
| Ā | EU (7Ā - 14 working days) | Rest of the world (10 - 25 working days) |
| Royal Mail International Standard | Ā£8.50 | Ā£10.50 |
| Royal Mail International Tracked & Signed *Recommended* | Ā£10.90 | Ā£12.90 |
Shipments are arranged via UK Royal Mail.Ā If you require an alternate shipping method, please contact us.Ā
Ā
You will receive an automaticĀ dispatch confirmation email once yourĀ order has left us and entered Royal Mail's network.Ā IfĀ your order hasn't arrived within 25 working days, please get in touch with us.Ā
International Taxes and Duties
All international packages are shipped DDU (duties and taxes unpaid), meaning that these fees are not included in the price of our pieces.Ā You may be required to pay an import tax before your parcel can be successfully delivered to you.Ā
The amount of tax you pay will differ depending on the country you are based in. We strongly advise you to check how much import tax youĀ might have to pay with your local customs office before placing an order.
--------Ā
PRE-ORDERS
For pre-order pieces, please note that the dispatch date serves as a guide only. Your order can be dispatched before or after the date.Ā
If your order contains both in-stock and pre-order pieces, by default, we will dispatch your entire order when all items are in stock. If you wish to receive the items in stock first, pleaseĀ contact us.Ā
--------
WRONG ADDRESS ENTERED
Please make sure you've provided us with the correct shipping address as we are not held liable for lost ordersĀ due to an incorrect address or incomplete information entered.
If you have entered the wrong address, please contact us asap. If we haven't dispatched your order, we will do our best to help resolve the issue.Ā
